products

are your pieces dishwasher safe?

All pieces are top-rack dishwasher-safe, though it is always recommended to hand wash any handmade ceramics.

are your pieces microwave safe?

All pieces are microwave safe unless otherwise indicated on the bottom of the piece. (Primarily this will be any piece with metallic luster.)

are your pieces oven safe?

Yes, if placed in a cold oven and warmed with it. Any drastic temperature changes can compromise the integrity of the piece.

do you accept returns?

I do not offer refunds, but I may offer exchanges or returns for store credit. This is decided on a case to case basis. If you have any concerns with your order, please contact me within three days of receiving the order.

how can I keep up with new product releases?

Sign up for the newsletter! (I pinky swear not to spam you or sell your email address.)

shipping

when will my order ship?

In stock pieces - which are already made, but glazed to order - generally ship within two weeks. Out of stock pieces may take up to six weeks. Order time may extend up to ten weeks at peak holiday season.

do you offer international shipping?

Yes!

how much is shipping?

Shipping is determined both by the weight and the dimensions of the package. Ceramics aren't feather-light, and costs vary depending on how far they have to go. To determine how much shipping will be, add products to your cart.

what do i do if my order arrives damaged?

First, immediately photograph the broken piece(s) and the packaging. Contact mea> within three days of receiving the package. Please keep the packaging and broken piece(s) for insurance purposes so that I may file a claim with the shipping company and replace your piece(s) free of charge.

wholesale

do you offer wholesale rates?

Yes! Wholesale prices are available for brick-and-mortar and online shops within the contiguous United States.

do you sell your pieces on a consignment basis?

As a general rule, no. But I might consider it, depending on the circumstances. Feel free to contact me.

what is the minimum for opening orders?

$500, paid in full.

what is the minimum for reorders?

$250. Please note that the opening order minimum applies if an order has not been placed within the last nine months.

do you offer net-d terms?

Returning accounts in good standing may have other payment terms and options available to them, including but not limited to 2% 10, net 30, or 50% deposit 50% upon completion.)

what is your lead time?

Wholesale orders ship within eight to ten weeks of the invoice payment date. Order time may extend up to twelve weeks at peak holiday season. Generally orders are shipped once complete, even though some items may be available sooner. If you prefer a split shipment, additional freight charges will apply.

do you accept orders for custom pieces?

Products not listed on my website require a minimum of twenty-five pieces to order, and such orders are accepted solely at the discretion of Erika Gibson. Custom pieces will require ten to twelve weeks of lead time.

do you have other colors available?

Any glazes not listed on my website require a minimum of fifty pieces to order, and such orders are accepted solely at the discretion of Erika Gibson. Custom glaze orders will include an additional $1.25 per piece and will require twelve to sixteen weeks of lead time. This cost includes two sample tiles and the shipping of the two tiles; any additional costs will be invoiced to the customer.

industry

do you offer industry and trade discounts?

Yes! Discounted rates are available for those in the hospitality industry, based on the order total. Please inquire for further information.

what is the order minimum to receive an industry discount?

$300

do you offer net-d terms?

Returning accounts in good standing may have other payment terms and options available to them, including but not limited to 2% 10, net 30, or 50% deposit 50% upon completion.

what is your lead time?

Hospitality orders ship within eight to ten weeks of the invoice date. Order time may extend up to sixteen weeks at peak holiday season. Generally orders are shipped once complete, even though some items may be available sooner. If you prefer a split shipment, additional freight charges will apply.

do you accept orders for custom pieces?

Products not listed on my website require a minimum of twenty-five pieces to order, and such orders are accepted solely at the discretion of Erika Gibson. Custom pieces will require twelve to fourteen weeks of lead time.

do you have other colors available?

Any glazes not listed on my website require a minimum of fifty pieces to order, and such orders are accepted solely at the discretion of Erika Gibson. Custom glaze orders will include an additional $1.25 per piece and will require twelve to sixteen weeks of lead time. This cost includes two sample tiles and the shipping of the two tiles; any additional costs will be invoiced to the customer.


still have a question? contact me.

 
last updated 05/2018