products

are your pieces dishwasher safe?

All pieces are top-rack dishwasher-safe, though it is always recommended to hand wash any handmade ceramics.

are your pieces microwave safe?

All pieces are microwave safe unless otherwise indicated on the bottom of the piece. (Primarily this will be any piece with metallic luster.)

are your pieces oven safe?

Yes, if placed in a cold oven and warmed with it. Any drastic temperature changes can compromise the integrity of the piece.

do you accept returns?

I do not offer refunds, but I may offer exchanges or returns for store credit. This is decided on a case to case basis. If you have any concerns with your order, please contact me within three days of receiving the order.

how can I keep up with new product releases?

Sign up for the newsletter! (I pinky swear not to spam you or sell your email address.)

shipping

when will my order ship?

In stock pieces - which are already made, but glazed to order - generally ship within two weeks. Out of stock pieces may take up to six weeks. Order time may extend up to ten weeks at peak holiday season.

do you offer international shipping?

Yes!

how much is shipping?

Shipping is determined both by the weight and the dimensions of the package. Ceramics aren't feather-light, and costs vary depending on how far they have to go. To determine how much shipping will be, add products to your cart.

what do i do if my order arrives damaged?

First, immediately photograph the broken piece(s) and the packaging. Contact mea> within three days of receiving the package. Please keep the packaging and broken piece(s) for insurance purposes so that I may file a claim with the shipping company and replace your piece(s) free of charge.


still have a question? contact me.

 
last updated 05/2018